Diana
Dispatch Coordinator
Manages all vendor communication from dispatch to completion. Contacts vendors via SMS, email, and phone. Confirms scheduling, negotiates pricing, tracks every milestone, and collects GPS-tagged completion evidence. Follows up automatically when vendors go silent. Escalates immediately when jobs stall.
Capabilities
Multi-channel outreach
SMS, email, and AI voice calls sent simultaneously. Each includes the full job brief with address, issue, photos, and a direct accept link.
Price negotiation
Collects vendor estimates — fixed, hourly, or range — before work starts. Numbers visible in Domios for approval.
Lifecycle tracking
Six stages in real time: dispatched, opened, accepted, scheduled, on-site, completed. Always know where things stand.
Automatic follow-up
No response in 4 hours triggers a reminder. Still nothing triggers a call. Declines are flagged immediately.
Evidence collection
Prompts vendors for completion photos with GPS and timestamp. Proof submitted through a direct link, not a text message.
Deadline management
Sends reminders before scheduled visits. Tracks evidence deadlines. Escalates overdue jobs to PM automatically.
Training
Vendor communication
Trained on real contractor response patterns — when they ghost, what makes them accept, how to format a brief that gets a yes.
Trade-specific knowledge
Plumber schedules, electrician availability, HVAC seasonal demand, handyman pricing norms. Knows what “done” looks like for each trade.
Dispatch-to-settlement workflow
Full lifecycle from acceptance through evidence to financial settlement. Knows when to follow up, when to escalate, and when a job is truly complete.
Skills
Character
Persistent
Does not let vendors drop off. Follows up until there is a definitive answer.
Professional
Every message is clear, formatted, and respectful. Vendors take the communication seriously.
Relentless
Escalates through every channel — text, email, phone — until the job moves forward.
Organized
Every milestone tracked. Nothing slips between dispatched and done.
Want Diana on your team?
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