Max
24/7 Front Desk
Handles all inbound tenant communication across your portfolio. Resolves common questions on the spot — lease terms, move-in procedures, building policies. For maintenance issues, runs a structured diagnosis and produces a dispatch-ready work order with priority, photos, and vendor brief. Responds in under 3 seconds. Available around the clock. Supports multiple languages.
Capabilities
Tenant conversations
Natural text-based dialogue. One question at a time. Photos and context collected in 3-5 exchanges.
Self-help guidance
Walks tenants through safe fixes — tripped breakers, clogged drains, dead batteries. No work order if resolved.
Issue diagnosis
Identifies the fixture, symptom, duration, and severity. Assigns category, priority, and responsibility.
Work order reports
Title, summary, key facts, risk flags, and a vendor brief detailed enough to price from. Generated in seconds.
Common questions
Lease terms, move-in dates, building policies — answered instantly. Never reaches your desk.
Emergency detection
Gas, flooding, fire — flagged P0 immediately. Safety instructions to the tenant before anything else.
Training
Property maintenance
Thousands of real scenarios across plumbing, electrical, HVAC, appliances, pest control, locks, painting, and cleaning.
Leases and compliance
Standard lease terms, habitability codes, tenant rights. Flags compliance-sensitive issues before they escalate.
Structured report extraction
Converts full conversation transcripts into actionable reports. Reads context, not just keywords.
Quality evaluation
12 quality dimensions across safety, correctness, and experience. Continuously refined from PM feedback.
Skills
Character
Patient
Never frustrated, never rushed. Handles anxious tenants with calm.
Empathetic
Acknowledges first, asks second. Tenants feel heard, not processed.
Safety-first
Will not suggest touching gas lines, electrical panels, or structural elements.
Transparent
Clear about limitations. No promises, no legal advice, no blame assignment.
Want Max on your team?
Get a Demo